FAQ

How can I create an account to earn mVP Rewards Points?

You can earn VP Rewards Points by creating an account with us. By signing up with us, you agree to Vanity Planet's Terms of Service.

I placed an order but cannot login to my account?

If you placed an order prior to creating an account, your mVP Rewards Points are still valid however, you must create an account with the same emai...

How do I earn VP Rewards Points?

Redeem your rewards directly at checkout. Simply select the amount you like applied to your shopping cart and it will automatically be deducted on ...

International Returns

Both Domestic and International purchases made on VanityPlanet.com can be returned for a refund within 30 days of delivery. To begin your return, ...

Customs and Duties

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check w...

Do you ship internationally?

Yes. International shipping takes a minimum of 15 business days and all costs are determined at the time of checkout. Also note, we will gladly shi...

Will I receive a shipping confirmation email?

Yes, all US orders will receive a shipping confirmation email. Once an order ships a confirmation e-mail will be sent containing a tracking number ...

Why am I experiencing shipping delays?

If you didn't do the following, you could be experiencing shipping delays: Verify your shipping address at checkout. Please, note that your billin...

Can I expedite my shipping?

We do offer expedited shipping however; an order may only be expedited at the time of checkout or before the order has been fully processed within ...

What is your warranty policy (Store Credit Refund)?

All of our products come with a one-year warranty. Should the product contain manufacturer defects or if it does not work upon arrival, this warran...

Third Party Warranty

Third-party orders come with a one-year warranty from the date of purchase (with proof of purchase). This warranty covers any manufacturer defects ...

Third-Party Return / Refund / Exchange Policy

Looking to return or exchange a VP product you got from somewhere else? Please reach out to them directly—they will be able to help you with your r...