Returns, Refunds and Exchanges

in available credit

Go Back

Returns, Refunds and Exchanges

If it doesn’t work for you, it doesn’t work for us.

Not feeling satisfied with your order? You can easily return it for a replacement or refund (within 45 days of your purchase).

Why? Because self-care shouldn’t be stressful.

Unfortunately, this promise doesn’t apply to ordinary wear and tear or accidental damage to the product.

 

A warranty where everyone wins.

If your product is defective in anyway, you can return it at any time. Please check to see if your state gives any other legal rights. 

 

Never miss out.

Just missed a sale on vanityplanet.com? Reach out to us and we’ll refund you the difference (within 14 days of your original order).

 

Send back a gift.

If you are returning a gift, please send us the purchaser’s full name, email address or order number. We’ll also take a screenshot of your receipt!

 

How to manage third-party returns/refunds/exchanges.

 

Looking to return or exchange a product you got from somewhere else? Please reach out to them directly—they’ll be able to help you with your refunds and returns.

However, we offer a one-year warranty on all our products and will be more than happy to exchange your device under warranty with proof of purchase.

*Vanity Planet monitors the abuse of returns and reserves the right to limit returns or exchanges.

 

Return & Exchange Guide:

What you’ll need:

  • Your Vanity Planet order number (it starts with #VP)
  • Your shipping zip code

 

Read to start your return or exchange? Click here.

  1. First, enter your order number and shipping zip code. Click “Start A Return”.
  2. Your entire order will be displayed.
  3. Select the item you want to return.
  4. Select the reason for the return.
  5. You can choose between store credit (and getting an extra $10) or a refund to your original payment method.
  6. Then, you’ll be given a pre-paid return label, so you can return your product.
  7. Your refund will automatically process when the shipping carrier has picked up your return and marked it as “in transit”.
  8. Depending on your payment method, it can take 7-10 business days for the refund to show on your account.

 

Start a Return

when you sign up to stay in the loop!