easy returns. no worries.
Sometimes it takes a few tries to get exactly what you need.That’s why we’re giving you 45days to decide.
If your order isn’t making your life a little better or it hasn’t quite lived up to what you were imagining, return it to us (within 45 days of receiving it) and we’ll give you a full refund. Why? Because self-care shouldn’t be stressful.
All you have to do is make sure that the product is still in “new” condition or has only been gently used. Has it been longer than 45 days? Don’t sweat it. You’ll get store credit as long as you return the product within the first year of ordering it. *
Returning your order within 45 days purchase is easy. Just follow the steps below.
Try to keep in mind that returns take some time—up to two weeks and sometimes your financial institution can make the process slightly longer. Either way, you should get an email confirmation when your return has gone through.
We’ve made U.S. refunds even easier with our self-service form. Simply:
- Click here to fill out the return form
- Our self-serve portal will provide a USPS pre-paid trackable return label
- Once you drop your return off at your local post office, our system will automatically send your refund
- Just a friendly reminder: Refunds can take up to 7-10 business days (depending on your payment method) *
Note: Unfortunately, we can’t exchange via mail at this time.
Canada & International Refunds
Outside the US? Click here to fill out the return form.
Third-Party Returns/Refunds/Exchanges Policy
Looking to return or exchange a VP product you got fromsomewhere else? Please reach out to them directly—they will be able to help you with your refundsandreturns. However, Vanity Planet offers a 1-year warranty on its products and we will gladly exchange your device under warranty with proof of purchase.
If you are returning a Vanity Planet gift, please send us the purchaser’s full name, email address or order number. We’ll also take a screenshot of your receipt!
*Vanity Planet monitors the abuse of returns and reserves the right to limit returns or exchanges.